Shipping policy

Thank you for shopping with Akshithara Jewels. We are committed to ensuring your order is processed, packed, and delivered safely and efficiently.

Order Processing

All orders are processed after successful payment confirmation.
Orders are typically processed within 1–3 business days, excluding Sundays and public holidays.
During festive seasons, promotional events, or periods of high order volume, order processing may take longer.

Domestic Shipping (India)

We ship across India through trusted courier partners.
Estimated delivery time is generally 3–7 business days after dispatch, depending on your location.
Delivery timelines are estimates and may vary due to courier operations or unforeseen circumstances.

International Shipping

Akshithara Jewels offers international shipping to selected countries.
International delivery times generally range from 7–21 business days after dispatch, depending on the destination country, customs clearance, and local courier services.
Delivery times are estimates only and cannot be guaranteed.

Customs Duties and Import Taxes

For international orders, the customer is solely responsible for:

Customs duties
Import taxes
VAT/GST
Customs clearance fees
Any other charges imposed by the destination country's customs authorities

These charges are not included in the product price or shipping fee unless expressly stated at checkout.

If an international shipment is refused by the customer or returned due to unpaid customs duties, taxes, or failure to accept delivery, Akshithara Jewels reserves the right to deduct any return shipping costs, customs charges, or other expenses incurred. Refunds, if any, will be issued only after such deductions and in accordance with our Refund Policy.

Shipping Charges

Shipping charges will be calculated and displayed during checkout based on the delivery location and the shipping method selected.

Order Tracking

Once your order has been dispatched, tracking details will be shared through your registered email address, SMS, or WhatsApp (where available), enabling you to monitor your shipment.

Delivery Address

Customers are responsible for providing accurate shipping information. Akshithara Jewels is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery details provided by the customer.

Delayed Deliveries

Although we work with reliable courier partners, delivery delays may occur due to:

Weather conditions
Natural disasters
Customs inspections and clearance
Public holidays
Government regulations
Courier operational delays
Other unforeseen circumstances

Akshithara Jewels is not liable for delays caused by courier companies, customs authorities, or events beyond our reasonable control.

Damaged Packages

If you receive a damaged package or product, you must:

Record a continuous, unedited unboxing video showing the sealed package, the entire opening process, and the damaged item.
Report the issue to Akshithara Jewels on the same day the package is delivered.

Claims submitted without a complete unedited unboxing video or after the day of delivery will not be eligible for review under our Refund Policy.

Failed Delivery Attempts

If delivery cannot be completed due to an incorrect address, recipient unavailability, refusal to accept the shipment, or failure to pay applicable customs duties or taxes (for international orders), the shipment may be returned to us. Any additional shipping, return, customs, or handling charges incurred will be the responsibility of the customer.

Pre-Booked Orders

Pre-booked items will be delivered only within the estimated timeline mentioned in the product video or on the product page. Please place your order only if you are comfortable with the stated waiting period. Thank you for your patience.